5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

  • Ann AvatarAnn

    I recommend this awesome school for all certifications in health field. Great methodical teachers, organized and not to mention awesome prices!!!!!! Been going here many years for AHA bls/CPR card😊 - 10/24/2018 

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    Great place for learning skills. Instructors are motivated and enthusiastic. - 9/24/2019 

  • Winston G. AvatarWinston G.

    Been going to Mike for years. Always the best prices and the best experience. - 10/24/2018 

  • Daniel B. AvatarDaniel B.

    Great learning experiences at California Medical Training Center. - 10/24/2018 

  • Jacob C. AvatarJacob C.

    The teacher, Mike, was fantastic. He provided an excellent course and made it entertaining. I highly recommend any of the courses offered - 2/24/2019 

  • Sophia F. AvatarSophia F.

    Great ACLS course, time efficient and easy to follow. Instructor was very laid back and easy to ask questions of. - 10/24/2018 

  • Terrie R. AvatarTerrie R.

    Great people and great classes. This is the place to go if you are in a pinch to get your certification or just to renew on time. This is my fourth time taking classes there and I will be returning. - 11/24/2018 

  • Gabriela I. AvatarGabriela I.

    Loved how straight to the point the class was, the instructor was very helpful. Will definitely be coming back once I need to renew my cpr certification. - 9/24/2019 

  • Anthony B. AvatarAnthony B.

    Took two classes here one for my ACLS and one for my PALS. One of the classes was with Mike and one was with Sage. Both were very knowledgeable in the subjects. I will continue to use CPR 3G for all my certification needs - 10/24/2018 

  • Marina K. AvatarMarina K.

    An awesome class with a plenty chances to try out your skills. Very friendly and stress-free environment. Thank you David! - 10/03/2019 

  • A K. AvatarA K.

    Needed NRP fast, I live in Santa Barbara and there wasn't anything available, It was very easy to sign up, super reasonable price, and low stress environment. It was worth the drive, I'll go there again!!! Highly recommend. - 2/24/2019 

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    I'm happy my aunt told me about CPR 3G. Now I'm getting back the knowledge, skills and confidence I need to pursue my nursing career. Thank you so very much, CPR 3G! 🙂 - 10/24/2018 

  • Theresa H. AvatarTheresa H.

    Great instructors, very knowledgeable and patient...I took ACLS, EKG interpretation, IV therapy and it helped tremendously..Thanks Mike and David..! - 3/24/2019 

  • A. T. AvatarA. T.

    Best place for AHA certification classes hands down! - 10/24/2018 

  • Aileen S. AvatarAileen S.

    It was my first time at this center. I took the MAB recertification and was very pleased. The instructor was easy to follow and the time flew by. I would definitely return for other recertifications. - 5/24/2019 

  • Preet D. AvatarPreet D.

    Amazing Instructor Nava, David for ACLS.He was entertaining and kept the class laughing the whole time. I learned alot from this class. He is a "Paramedic" so he comes across what he is teaching you on daily basis almost. He made it really simple to understand. - 7/24/2019 

  • scott s. Avatarscott s.

    Great place to take a class. Low stress atmosphere and great teaching staff. Mike knows his stuff and makes the class relatable. - 10/24/2018 

  • Dennis K. AvatarDennis K.

    I've been going here for years. This is definitely the lowest stress BLS, ACLS, and PALS that I've ever taken. I highly recommend them. Even if you are the only person scheduled for a class, they will still have it for you. They offer all the classes you need. Check out their website. - 12/24/2018 

  • Ceara S. AvatarCeara S.

    Instructor (Sage) and Director Mike, are amazing fella’s! Learned so much so quickly! Definitely worth it!!! - 10/24/2018 

  • Richard P. AvatarRichard P.

    Great, knowledgeable and friendly instructors with a variety of classes and certificates to take! - 10/24/2018 

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