5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

  • Marina K. AvatarMarina K.

    An awesome class with a plenty chances to try out your skills. Very friendly and stress-free environment. Thank you David! - 10/03/2019 

  • Daniel B. AvatarDaniel B.

    Great learning experiences at California Medical Training Center. - 10/24/2018 

  • Bienne G. AvatarBienne G.

    I'm happy my aunt told me about CPR 3G. Now I'm getting back the knowledge, skills and confidence I need to pursue my nursing career. Thank you so very much, CPR 3G! 🙂 - 8/03/2018 

  • Gabi G. AvatarGabi G.

    Very friendly staff, clean classrooms and working equipment. Originally I was only looking for PALS and ACLS classes but ended up adding a basic ECG class cause their deal packages made it worth it. - 8/03/2018 

  • Gabi G. AvatarGabi G.

    Very friendly staff, clean classrooms and working equipment. Originally I was only looking for PALS and ACLS classes but ended up adding a basic ECG class cause their deal packages made it worth it. - 10/24/2018 

  • mercedes m. Avatarmercedes m.

    Excellent place to learn no matter what age you are , knowledgable, very patient and given teachers toward their students, making sure every single of us learn the lessons to serve efficiently our patients at our present or future jobs. I appreciate their compromise with us. - 8/03/2018 

  • amardeep s. Avataramardeep s.

    Great place .Friendly.Very efficient and thorough instructors. I would come back in future and also would refer coworkers. - 7/03/2020 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 10/24/2018 

  • Maria N. AvatarMaria N.

    Took an ECG interpretation course here. Mike was great! Very clear and straightforward with the objectives and topics. I have already signed up for ACLS & PALS here as well. 😊 - 8/24/2019 

  • Ann AvatarAnn

    I recommend this awesome school for all certifications in health field. Great methodical teachers, organized and not to mention awesome prices!!!!!! Been going here many years for AHA bls/CPR card😊🤗 - 8/03/2019 

  • Shanna M. AvatarShanna M.

    Fantastic experience. I did my EKG certification course and they made it very stress free and fun. It's also a plus that it only takes three days and they have plenty of equipment to practice skills on. I'll definitely return for other certs. - 1/03/2020 

  • Anmol C. AvatarAnmol C.

    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 8/03/2019 

  • Theresa H. AvatarTheresa H.

    Great instructors, very knowledgeable and patient...I took ACLS, EKG interpretation, IV therapy and it helped tremendously..Thanks Mike and David..! - 8/03/2019 

  • John B. AvatarJohn B.

    excellent... and always there when I need them! - 3/03/2020 

  • Aileen S. AvatarAileen S.

    It was my first time at this center. I took the MAB recertification and was very pleased. The instructor was easy to follow and the time flew by. I would definitely return for other recertifications. - 8/03/2019 

  • Richard P. AvatarRichard P.

    Great, knowledgeable and friendly instructors with a variety of classes and certificates to take! - 8/03/2019 

  • Swati U. AvatarSwati U.

    Their customer service was excellent & efficient . Dealt with mike through email. Will look forward to booking in the future ! - 6/24/2019 

  • Tania K. AvatarTania K.

    I am a new RN and I took my ACLS, PALS, ECG, 12 LEAD, ECG Tech certification, and IV refresher course here. ALL OF THEM WERE TAUGHT AND GUIDED BY AMAZING INSTRUCTORS! Highly recommend!!!! - 10/24/2018 

  • Bruno C. AvatarBruno C.

    I should start by saying that Mike is an awesome instructor. He's very knowledgeable and really cares about his students. The EKG classes were fun and time went by so fast. Highly recommend to anyone Cal Med Training Center. - 8/03/2019 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 8/03/2018 

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