5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

  • Tania K. AvatarTania K.

    I am a new RN and I took my ACLS, PALS, ECG, 12 LEAD, ECG Tech certification, and IV refresher course here. ALL OF THEM WERE TAUGHT AND GUIDED BY AMAZING INSTRUCTORS! Highly recommend!!!! - 8/03/2018 

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    I couldn’t ask for more. Very credible staff and thorough instruction. - 2/24/2019 

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    Best teacher's best staff, love to come here last 8yrs in row. - 2/03/2020 

  • Dennis K. AvatarDennis K.

    I've been going here for years. This is definitely the lowest stress BLS, ACLS, and PALS that I've ever taken. I highly recommend them. Even if you are the only person scheduled for a class, they will still have it for you. They offer all the classes you need. Check out their website. - 12/24/2018 

  • mercedes m. Avatarmercedes m.

    Excellent place to learn no matter what age you are , knowledgable, very patient and given teachers toward their students, making sure every single of us learn the lessons to serve efficiently our patients at our present or future jobs. I appreciate their compromise with us. - 10/24/2018 

  • George A. AvatarGeorge A.

    I just finish my ECG tech, OMG!!! these 2 good looking guy, Sage F. and MIke. @ thumbs up..Good job.I pass my exam. - 10/24/2018 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 10/24/2018 

  • Preet D. AvatarPreet D.

    Amazing Instructor Nava, David for ACLS.He was entertaining and kept the class laughing the whole time. I learned alot from this class. He is a "Paramedic" so he comes across what he is teaching you on daily basis almost. He made it really simple to understand. - 7/24/2019 

  • Richard P. AvatarRichard P.

    Great, knowledgeable and friendly instructors with a variety of classes and certificates to take! - 8/03/2019 

  • Terrie R. AvatarTerrie R.

    Great people and great classes. This is the place to go if you are in a pinch to get your certification or just to renew on time. This is my fourth time taking classes there and I will be returning. - 8/03/2019 

  • Kim D. AvatarKim D.

    Instructor was very personable, informtive and helpful. Class was low stress. Very efficient way to complete or renew. I will definitely use California Medical Training Center again. - 8/03/2019 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 8/03/2018 

  • Anmol C. AvatarAnmol C.

    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 5/24/2019 

  • Marina K. AvatarMarina K.

    An awesome class with a plenty chances to try out your skills. Very friendly and stress-free environment. Thank you David! - 10/03/2019 

  • Anmol C. AvatarAnmol C.

    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 8/03/2019 

  • Dennis K. AvatarDennis K.

    I've been going here for years. This is definitely the lowest stress BLS, ACLS, and PALS that I've ever taken. I highly recommend them. Even if you are the only person scheduled for a class, they will still have it for you. They offer all the classes you need. Check out their website. - 11/03/2019 

  • Megan R. AvatarMegan R.

    Great, easy way to refresh skills that you may not have used in a while and would like some practice with the help of someone who does it everyday and is very experienced. - 1/03/2020 

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    I did the Iv training . I Enjoy And learned a lot. Ms. Patty did a really good job in teaching us. She make it so easy for us to understand and shows Us the technique. HIGHLY RECOMMENDED!!! - 10/22/2019 

  • Fermin A. AvatarFermin A.

    Venue and class size is very conducive for learning. Excellent materials for audio-visual and book learners. High professionalism of instructors. I just did my IV therapy and Blood Withdrawal Training with them and I am coming back on January 2019 for ACLS Training and certification. More power to my instructor and thank you! - 11/24/2018 

  • A K. AvatarA K.

    Needed NRP fast, I live in Santa Barbara and there wasn't anything available, It was very easy to sign up, super reasonable price, and low stress environment. It was worth the drive, I'll go there again!!! Highly recommend. - 2/24/2019 

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