5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

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    Venue and class size is very conducive for learning. Excellent materials for audio-visual and book learners. High professionalism of instructors. I just did my IV therapy and Blood Withdrawal Training with them and I am coming back on January 2019 for ACLS Training and certification. More power to my instructor and thank you! - 11/24/2018 

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    The teacher, Mike, was fantastic. He provided an excellent course and made it entertaining. I highly recommend any of the courses offered - 2/24/2019 

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    I am a new RN and I took my ACLS, PALS, ECG, 12 LEAD, ECG Tech certification, and IV refresher course here. ALL OF THEM WERE TAUGHT AND GUIDED BY AMAZING INSTRUCTORS! Highly recommend!!!! - 10/24/2018 

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    Amazing Instructor Nava, David for ACLS.He was entertaining and kept the class laughing the whole time. I learned alot from this class. He is a "Paramedic" so he comes across what he is teaching you on daily basis almost. He made it really simple to understand. - 7/24/2019 

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    I did the Iv training . I Enjoy And learned a lot. Ms. Patty did a really good job in teaching us. She make it so easy for us to understand and shows Us the technique. HIGHLY RECOMMENDED!!! - 10/22/2019 

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    Took an ECG interpretation course here. Mike was great! Very clear and straightforward with the objectives and topics. I have already signed up for ACLS & PALS here as well. 😊 - 8/24/2019 

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