5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

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    Great place for learning skills. Instructors are motivated and enthusiastic. - 10/03/2019 

  • Preet D. AvatarPreet D.

    Amazing Instructor Nava, David for ACLS.He was entertaining and kept the class laughing the whole time. I learned alot from this class. He is a "Paramedic" so he comes across what he is teaching you on daily basis almost. He made it really simple to understand. - 8/03/2019 

  • Kim D. AvatarKim D.

    Instructor was very personable, informtive and helpful. Class was low stress. Very efficient way to complete or renew. I will definitely use California Medical Training Center again. - 3/24/2019 

  • Samuel C. AvatarSamuel C.

    David Nava is an excellent Instructor highly recommend. - 4/24/2019 

  • Aileen S. AvatarAileen S.

    It was my first time at this center. I took the MAB recertification and was very pleased. The instructor was easy to follow and the time flew by. I would definitely return for other recertifications. - 5/24/2019 

  • Jacob C. AvatarJacob C.

    The teacher, Mike, was fantastic. He provided an excellent course and made it entertaining. I highly recommend any of the courses offered - 2/24/2019 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 8/03/2018 

  • Aileen S. AvatarAileen S.

    It was my first time at this center. I took the MAB recertification and was very pleased. The instructor was easy to follow and the time flew by. I would definitely return for other recertifications. - 8/03/2019 

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    Fast and expert training for CPR . I am a returning customer here and will be back in the future for my healthcare training needs. - 10/24/2018 

  • Karmen L. AvatarKarmen L.

    I couldn’t ask for more. Very credible staff and thorough instruction. - 2/24/2019 

  • George A. AvatarGeorge A.

    I just finish my ECG tech, OMG!!! these 2 good looking guy, Sage F. and MIke. @ thumbs up..Good job.I pass my exam. - 10/24/2018 

  • Marina K. AvatarMarina K.

    An awesome class with a plenty chances to try out your skills. Very friendly and stress-free environment. Thank you David! - 10/03/2019 

  • Ann AvatarAnn

    I recommend this awesome school for all certifications in health field. Great methodical teachers, organized and not to mention awesome prices!!!!!! Been going here many years for AHA bls/CPR card😊🤗 - 8/03/2019 

  • Gabi G. AvatarGabi G.

    Very friendly staff, clean classrooms and working equipment. Originally I was only looking for PALS and ACLS classes but ended up adding a basic ECG class cause their deal packages made it worth it. - 10/24/2018 

  • Theresa H. AvatarTheresa H.

    Great instructors, very knowledgeable and patient...I took ACLS, EKG interpretation, IV therapy and it helped tremendously..Thanks Mike and David..! - 3/24/2019 

  • tabby e. Avatartabby e.

    Both Margie and Mike are Very knowledgeable and friendly. - 10/24/2018 

  • Sophia F. AvatarSophia F.

    Great ACLS course, time efficient and easy to follow. Instructor was very laid back and easy to ask questions of. - 8/03/2018 

  • Richard P. AvatarRichard P.

    Great, knowledgeable and friendly instructors with a variety of classes and certificates to take! - 10/24/2018 

  • Anmol C. AvatarAnmol C.

    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 5/24/2019 

  • Anmol C. AvatarAnmol C.

    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 8/03/2019 

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