5 “Trigger Words/Phrases” To Avoid, Especially With Your Patients: 

1. “No”
Try: “I’ll do my best to get your meds to you a bit early, after I finish rounds”

2. “What’s the problem?”
Try: “Can we talk about how you are feeling and work on a solution?”

3. “Come here”
Try: “Do you mind coming over here so I can check your blood pressure?”

4. “You need to…”
Try: “Could you please wait for me in your room and I will be there in a few minutes?”

5. “Calm down…”
Try: “I understand your frustration and I am here for you. Please let me know how I can help”

Class related to this topic: MABPRO® (Management of Assaultive Behavior® General Certification – AB-508 Approved)

Disclaimer: The authors make no claims of the accuracy of the information contained herein, and these suggested doses/interventions are not a substitute for clinical judgment. CPR 3G LLC is not liable for any special, consequential, or exemplary damages resulting in whole or part from any user’s use of or reliance upon this material. The information provided herein may or may not contain the most current guidelines. Refer to the AHA ECC Guidelines.

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    good prices, good trainings. I took 3 or 4 - 8/03/2019 

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    I took the IV-Blood Draw Course. The instructor Patty is Amazing! I really enjoyed the class and the time there. - 3/03/2020 

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    Mike is a great instructor. He is so knowledgeable and intelligent. Done ACLS and NRP with him and i am thinking to do other courses from his institution as well. - 5/24/2019 

  • scott s. Avatarscott s.

    Great place to take a class. Low stress atmosphere and great teaching staff. Mike knows his stuff and makes the class relatable. - 10/24/2018 

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    Great place .Friendly.Very efficient and thorough instructors. I would come back in future and also would refer coworkers. - 7/03/2020 

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    Excellent place to learn no matter what age you are , knowledgable, very patient and given teachers toward their students, making sure every single of us learn the lessons to serve efficiently our patients at our present or future jobs. I appreciate their compromise with us. - 10/24/2018 

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    I took 2 classes & the material was easy to understand thanks to the instructor. Highly recommend taking classes here. - 9/26/2020 

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    Their customer service was excellent & efficient . Dealt with mike through email. Will look forward to booking in the future ! - 6/24/2019 

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    Great, knowledgeable and friendly instructors with a variety of classes and certificates to take! - 8/03/2019 

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    Lots of mnemonics to make the material easier to learn. Enthusiastic, supportive instructors. Consistently good experience. - 11/24/2018 

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    Fast and expert training for CPR . I am a returning customer here and will be back in the future for my healthcare training needs. - 8/03/2018 

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    I couldn’t ask for more. Very credible staff and thorough instruction. - 8/03/2019 

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    I recommend this awesome school for all certifications in health field. Great methodical teachers, organized and not to mention awesome prices!!!!!! Been going here many years for AHA bls/CPR card😊🤗 - 8/03/2019 

  • Preet D. AvatarPreet D.

    Amazing Instructor Nava, David for ACLS.He was entertaining and kept the class laughing the whole time. I learned alot from this class. He is a "Paramedic" so he comes across what he is teaching you on daily basis almost. He made it really simple to understand. - 8/03/2019 

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    Instructor was very personable, informtive and helpful. Class was low stress. Very efficient way to complete or renew. I will definitely use California Medical Training Center again. - 3/24/2019 

  • Salvador H. AvatarSalvador H.

    Great experience. David made the class light and entertaining. He was able to cater to everyone's level of ecg knowledge. He even took some time to explain some rhythms to a participant of the class who was not familiar with them. I would gladly repeat the course with them again. - 3/03/2020 

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    Great learning experiences at California Medical Training Center. - 8/03/2018 

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    I just finish my ECG tech, OMG!!! these 2 good looking guy, Sage F. and MIke. @ thumbs up..Good job.I pass my exam. - 8/03/2018 

  • Daniel B. AvatarDaniel B.

    Great learning experiences at California Medical Training Center. - 10/24/2018 

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